Return & Exchange Policy

At Snugyy, your satisfaction matters to us.

We are committed to providing a transparent and fair return and exchange policy to ensure your shopping experience is smooth and reassuring.

Your Rights: 

• All customers have the right to request an exchange or return for products purchased from our store.

• All requests are subject to the terms and conditions outlined below.

Conditions for Return & Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The product must be in its original condition, unused, and in its original packaging.

• The request must be submitted on the same day of receiving the order.

• To initiate a request, please contact us through the Contact Us page.

• You must provide a clear photo of the product along with your city, address, and order number.

• Exchanges are allowed only for size changes or in case of a manufacturing defect.

• If the delivered product is completely different from the description shown on our website, the full amount will be refunded to the customer.

We reserve the right to decline return requests that do not meet the conditions stated above.